Returns & Refunds
Effective August 16, 2026 · Elite 3D Labs LLC
We want you to be satisfied. The policy differs between stock items and custom prints, for a reason we explain below.
Stock products
Items from our shop may be returned within 30 days of delivery for a full refund, provided they are unused and in their original condition. You pay return shipping unless the item was defective or we sent the wrong thing.
Refunds are issued to the original payment method within 5 business days of receipt.
Custom prints
Custom orders are made specifically for you and cannot be resold, so they are not returnable for change of mind. This is why we review every custom order and confirm the price with you before charging — the review step exists precisely so that problems are caught before the printer starts.
We will replace or refund a custom order if:
- The print failed, warped, or has a defect caused by our process.
- We printed the wrong file, wrong scale, wrong color or wrong quantity.
- It arrived damaged in transit.
- It differs materially from what we agreed.
We cannot refund a custom order because:
- The model itself had a design flaw that we printed faithfully.
- It shows normal FDM characteristics — layer lines, support marks, minor color variation. See section 4 of our Terms of Service.
- You changed your mind after production began.
Cancelling
You can cancel any order at no charge before printing begins — email us as soon as possible. Once a print is underway the filament and machine time are already committed and we cannot refund in full.
Damaged or wrong items
Email us within 7 days of delivery with photos. We will reprint or refund, our choice, at no cost to you. Please keep the packaging until the matter is resolved.
How to start a return
Email elite3dlabs@gmail.com with your order number and what went wrong. Do not send anything back before we reply — we will give you return instructions.
Questions about this policy? Email elite3dlabs@gmail.com.