Shipping Policy

Effective August 16, 2026 · Elite 3D Labs LLC

Every order ships

We are an online, ship-only shop. There is no storefront to visit and no collection option — every order is packed and posted to the address you give us at checkout.

Shipping rates

Most orders ship in a USPS, UPS or FedEx flat-rate box, and shipping is charged at the carrier's price for the cheapest box your order fits — so it depends on the size of your parts, not their weight. Orders too large for a flat-rate box are charged by package weight and size. The amount is calculated at checkout, and we do not mark shipping up: it is the carrier's postage and nothing more.

Processing time

Stock items ship within 1–2 business days. Custom prints ship once the print is complete and has been finished by hand — the estimate is shown on your quote and confirmed when we approve your order. Large or complex jobs take longer, and we will tell you if so.

Our business hours are Monday to Friday, 9:00am – 5:00pm MT. We are closed weekends and holidays, and orders ship on business days only.

Where we ship

Anywhere in the United States, including Alaska, Hawaii and APO/FPO addresses. We do not currently ship internationally.

Tracking

You will receive a tracking number by email when your order ships.

Lost or damaged in transit

If tracking shows delivered but you do not have the package, check with neighbors and your local carrier first, then contact us. If a package is genuinely lost or arrives damaged, we will reprint or refund it — email us with photos within 7 days of delivery.

Incorrect addresses

Please check your address at checkout. We are not able to refund orders lost because of an incorrect address, though we will always try to help recover them.

Questions about this policy? Email elite3dlabs@gmail.com.